A Huge Mistake Many SaaS Startups Make with Customer Service

A Huge Mistake Many SaaS Startups Make with Customer Service
I am a big supporter of SaaS start-ups; in fact, I’ve paid for dozens of subscriptions in the last few years. I’ve clicked on promoted tweets, those cleverly-crafted PPC ads, well written blog posts, signed up for countless free trials, and handed over my credit card details to some of the luckier products. Now that I am officially a startup founder myself, in the B2B SaaS space, I know the hours of effort that goes into tuning your growth and on-boarding new trials or customers. Wow, it can be lots of work. It can literally cost wads of cash, depending
//Startup News http://www.startupnews.com.au/2016/08/09/a-huge-mistake-many-saas-startups-make-with-customer-service/

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